First, check your order and shipment confirmation emails to determine if your missing item is scheduled to ship separately. If not, please contact the Customer’s Service for assistance email at email@example.com or chat with us.
All items are shipped from Thailand. We provide you with an estimated delivery date when you place your order. Generally, it will take between 10-20 days after item have been shipped using Standard shipping, Standard shipping with tracking number, if using EMS Express your package will arrive before 14 days.
We usually ship all orders in the next 2 business days. We deliver between the hours of 9:00 am to 5:00 pm Thailand time, Monday through Friday, excluding holidays. We cannot determine your exact delivery time, but we can tell you if your order has been shipped, and whether or not there are any problems with it that have been reported to us that could delay delivery. To check the delivery status of your order, please visit www.thailandpostoffice.com and type in your tracking number.
There are currently three different shipping options available. Standard shipping, Standard shipping with tracking number and EMS Express. If you choose Recorded delivery or EMS Express you'll receive a tracking number for your package and can follow the progress online.
Yes, it is possible. We can send by DHL Express which will deliver the order in about 24 hours. This will cost more than the normal freight and if you want to have the order shipped very fast please email us for order and arrange the transport.
Thai styling products are warranty against defects in material, workmanship, Sizes and Colors but not against mishandling, normal wear and tear, uncommon abuse, or superficial damage to the appearance of the product. We have product warranty within 7 days after receive date. If your product to be defective, please contact us!
We are confident that our products will please you! If, however, you have any problem whatsoever with your order, contact us and we will find a solution. For this, we ask that you keep the item in its original condition.
If there is any issue, please contact Thai Styling Customer Support via email. We’ll be able to send you a replacement item and also we'll give you some directions to make sure your order goes smoothly on your next purchase.
We’ll either ask you to email us pictures of the defective product and receipt so we can see what went wrong and verify purchase, or we may ask you to mail the product back to us so that we can continue to improve our product.
We sale at a reasonable price. We guarantee the product quality. Our products are beautiful, colourful and trendy. Our project support Orphans who lost their parents due to AIDS or have contracted HIV from their parents. 10% of all our benefit will be return to Ban Rom Sai Orphanage. These kids are so amazing, we are so happy to be able to help them get a better life.
If you've already placed an order with us, we may be able to reschedule your order for a different delivery day that is more convenient for you. Please chat with us or send us email as soon as possible. However, if the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.
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